Customer information

Please note the following customer information and our information on the right of withdrawal. There is no comprehensive storage of the contractual texts for the respective booking. It is therefore recommended to print out or save this customer information and the subsequent E-mail traffic independently.

I. Conclusion of contract

The customer can use the booking system on this website to request a taxi or rental car with driver for a specific time at a specific journey, stating the start and destination. By clicking the "Send booking request button", the customer submits his binding booking request.

The customer's booking request can be rejected until acceptance, e.g. because there are no free vehicles available. The contract is only concluded upon receipt of the declaration of acceptance, which is sent shortly after receipt of the booking request. If the booking request cannot be accepted, the customer will also receive an email notification. As usual, payment is made directly to the driver based on the distance actually traveled, by invoice or after individual contact.

II. Right of withdrawal

Consumers within the meaning of § 13 of the German Civil Code (BGB) are entitled to a statutory right of withdrawal, which must be clarified by law. Please note that this will only be the case in special individual cases that do not involve the transportation of people.

According to § 312 (2) No. 5 there is no right of withdrawal for contracts for the transportation of people.


******************************** Right of withdrawal *******************************

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day the contract is concluded. To exercise your right of withdrawal, you must inform us at the address given in the imprint of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached sample cancellation form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your communication regarding your right of cancellation before the cancellation period expires.


Consequences of cancellation

If you cancel this contract, we have made all payments we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have to repay immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you, under no circumstances will you be charged fees for this repayment. If you have requested that the services should start during the cancellation period, you have to pay us a reasonable amount, which is the proportion of the services already rendered in the service up to the point in time when you inform us of the exercise of the right of cancellation with regard to this contract Compares to the total scope of the services provided in the contract.

***************************** End of right of withdrawal ****************************

The right of withdrawal does not apply to distance contracts for the provision of services in connection with the transportation of goods, the rental of motor vehicles or leisure activities if the contract provides for a specific date or period for the provision.

In cases where there is a right of withdrawal, this legal model withdrawal form can be used:

(If you want to cancel the contract, please fill out this form and send it back.)

To: Address see legale notice

I / we hereby cancel the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*):

Ordered on (*) / received on (*):

Name of the consumer(s):

Address of the consumer(s):

Signature of the consumer(s) (only for notification on paper)



(*) unzutreffendes streichen

III. Warranty and liability

The legal regulations apply.

III. Code of Conduct

There are no codes of conduct within the meaning of Art. 246a § 3 No. 5 EGBGB.